meridian
MERCHANT SUPPORT

How can we help?

Get help with a scan, understand a finding, resolve an action, or ask a privacy and billing question.

Support: info@meridiancommerce.io · Typical response within 2 business days
SCAN HELP

Trouble running a scan?

Include your myshopify.com domain and the error shown in the app.

ACTION HELP

Need help with a change?

Include the product title and action status. Do not send passwords or API keys.

BILLING

Plan or billing question?

Tell us the store domain and the charge or plan you are asking about.

PRIVACY

Access or delete data

Request access, correction, export, or deletion of Meridian account data.

Getting started

  1. Install Meridian and approve the requested Shopify access scopes.
  2. Open the app from Shopify Admin and run a full catalogue scan.
  3. Review catalogue findings, commercial context, and evidence samples.
  4. Open the guided action queue to review eligible description updates.

Understanding a scan

Meridian reads catalogue fields and recent order context. A catalogue-only scan still works when commercial data is unavailable. Findings show how many products are affected, examples, severity, and—when data permits—revenue exposure and modeled upside.

Modeled upside is an estimate based on recent affected-product revenue. It is not measured uplift or a revenue guarantee.

Actions and rollbacks

The current writable action is a product-description update. Every action is limited to one product, requires approval, and blocks changes to price, inventory, status, variants, and media. Before rollback, Meridian checks that the product has not been edited outside Meridian.

Outcome measurement

After an approved description update, Meridian opens a 14-day measurement window. It compares product revenue and units against overall store movement and records an improved, declined, or inconclusive directional result. It is not a controlled causal experiment.

Frequently asked questions

Does a catalogue scan change my store?

No. A scan is read-only. Store changes require a separate action review and explicit merchant approval.

What data does Meridian read?

Product catalogue fields and recent order totals and product line-item context. See the Privacy Policy for details.

Why is commercial context unavailable?

The app may lack order permission, the store may have too little comparable order history, or Shopify may have returned partial data. Catalogue findings remain available.

Can Meridian change prices or inventory?

No. Current product actions explicitly block price, inventory, status, variants, and media.

How do I cancel?

Uninstall Meridian from Shopify Admin. If paid billing is active, cancellation follows the billing terms shown in Shopify.

How do I delete my data?

Email info@meridiancommerce.io from an address associated with the store.